Patient feedback at TFP Simply Fertility

We regularly assess how we are doing by asking our patients to fill a questionnaire regarding their experience.

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They treat your journey as special to them as it is to you

Every single person we met was so kind, caring and professional. They treat every patient as important, and your journey as special to them as it is to you. I couldn’t praise or speak highly enough of our experience at Simply Fertility.

Very warm welcoming team which puts you at ease.

All staff have been wonderful and have made us feel very relaxed along the way. Very warm welcoming team which puts you at ease. Staff are very knowledgeable in their fields. Thank you

Thank you for making such a scary experience a little less scary

We’ve had a great experience. Everyone in the clinic had made me feel extremely comfortable and welcome and no question was too silly. The professionalism has been great and we’ve been kept informed every step of the way. Thank you so much for making a very scary and daunting experience a little less scary!

Simply Fertility made IVF so calm and a positive experience

Simply Fertility made IVF a positive experience. All staff were so helpful and kind and all went that extra mile – nothing was too much.”

Would highly recommend this clinic

The anesthetist is amazing. He made me feel so relaxed and all my fears went. All staff are so friendly and approachable, make you feel like they are interested in you and care for you. Would highly recommend this clinic.

The people are the greatest assets

100% perfect. The people are the greatest assets, such care, personalisation and dedication to make the best of this process.

I couldn't fault a single thing

I couldn’t fault a single thing, everything and everyone has been fantastic

Excellent care levels

Excellent care levels. Friendly staff who are always ready to explain things. We were kept informed all the way through

Very relaxed environment

Always available to answer questions regarding treatment. Very relaxed environment.

The whole experience has been fantastic

The whole experience has been fantastic, You are made very welcome and like one big family, everyone looked after you extremely well and made the whole experience less scary.

All the staff and warm and personable

All the staff on reception are helpful and informative when you need help. All the staff are very warm and personable. The clinic feels personal.

Staff are very knowledgeable

Receptionist always welcome you by name & remember you which is a nice touch. Queries always answered quickly & efficiently by phone or email. Staff are very knowledgeable, caring and treat you as an individual and with dignity and respect. Have found the counselling sessions to be very useful in dealing with the emotional implications. Time is always taken to answer any questions which is appreciated. I have already recommended a friend & wouldn’t hesitate to do so again.

I have already recommended Simply Fertility to a friend

The experiences we have had so far during our treatment at Simply Fertility have been nothing but exceptional. We have always been put at ease by all members of staff, been seen promptly, and given the best level of service. I have already recommended Simply Fertility to a friend, as 1st class. Thank you :)

Staff are amazing!!!

Would highly recommend others needing treatment. A fantastic place to have this journey with. Staff are amazing!!!

Knowledgeable admin staff when calling the clinic is great

Knowledgeable admin staff when calling the clinic is great. Given the time & respect at appointments which you need. Staff are very up to date with latest research & use this to form treatment plans.

Every member of staff has been friendly, helpful and nothing was a problem

Every member of staff has been friendly, helpful and nothing was a problem. Every question answered with clarity and every step explained in full and it has made the whole process easier than we thought.

Having a warm welcome at the clinic makes such a difference

We have been overwhelmed by the kindness and support from all members of staff at Simply Fertility. Their helpfulness and friendliness has made our experience at Simply Fertility so much better than our previous clinic. It is a tough experience to go through and having a warm welcome at the clinic makes such a difference. Also a mention to all the nursing staff – too many to mention who are always on hand to answer questions and again very caring and friendly. Thank you all so much!

I have felt very supported

Every member of staff I have been put in contact with has been professional, friendly and caring. Any issues or questions I have had have been promptly and professionally handled. Jude is the person with whom I probably see the most for scanning and she is wonderful. Throughout every high and low during treatment, I have felt very supported.


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