Please note that this policy applies to the company’s main web pages (i.e. those in www.tfp-fertility.com). If you follow a link to any other website, please check their policies before you submit any personal information to those websites.
On some parts of the website, such as our contact forms, you may be asked to voluntarily provide some limited personal information, such as your name, email address and telephone number, in order to enable the provision of certain services (e.g. booking onto an open evening, organising a self-referral etc.).
We may also collect information about your computer, including where available, your IP address, operating system and browser type for system administration and to report aggregate information to our webmasters. This is statistical data about our users’ browsing actions and patterns which does not identify any individual and allows us to ensure that content from our site is presented in the most effective manner for you and for your computer.
When someone visits www.tfp-fertility.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Like most webpages, our web pages use “cookies”. A cookie is a small file of letters and numbers that we place on your computer or mobile device if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our website.
If you want to disable cookies, you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below:
For Microsoft Internet Explorer:
Choose the menu item “Tools” then “Internet Options”
Click on the “Privacy” tab
Click on the “Advanced” button
Choose the appropriate settings you would like
For Google Chrome:
Choose Settings > Advanced
Under “Privacy and security,” click “Content settings”
Click “Cookies,” and choose the appropriate settings you would like
Choose Preferences > Privacy
Click on “Remove all website data”
For Mozilla Firefox:
Choose the menu item “Tools” then “Options”
Click on the icon “Privacy”
Find the menu item “Cookie,” and select the relevant options
For Opera 6.0 and further:
Choose the menu item "Files", then “Preferences”
Click on "Privacy," and choose the relevant options.
This depends on which cookies you disable, but in general, the website may not operate properly if cookies are switched off.
Personal information provided to TFP by you will only be used for the purposes stated when the information is requested, such as creating a self-referral, booking you for treatment, etc.
Please be assured that personal information will not be sold to third parties or provided to direct marketing companies or other such organisations without your express permission. Personal information collected and/or processed by TFP is held in accordance with the provisions of the General Data Protection Regulation 2018.
Demographic and statistical information about user behaviour collected via Google Analytics is used to evaluate the effectiveness of TFP's website and to help enhance our content to be more useful, such as seeing which pages are most used, which pages people spend the most amount of time on, etc. We also use it to look at the impact of our marketing campaigns, for example, to see if more referrals come from a specific website we have been partnering with.
Any disclosure of this information is always anonymised and will never identify individual users.
Please note: we may be legally obliged to disclose your personal information to third parties if we are under a duty to disclose or share such information as necessary in order to prevent and detect crime, protect public funds and make sure the personal information is accurate. These third parties include government departments, local authorities and private sector organisations, such as those offering fertility programmes, but this will only be in the exceptional circumstances listed above.
We work hard to protect TFP, our clinics and our users from unauthorised access to, or unauthorised alteration, disclosure or destruction of information that we hold. In particular:
We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access to systems.
We restrict access to personal information to TFP/Clinic employees, contractors and agents who need to know that information in order to process it for us and who are subject to strict contractual confidentiality obligations. They may be disciplined or their contract terminated if they fail to meet these obligations.
The General Data Protection Regulation gives you the right to access information held about you. We aim to provide you with access to your personal information. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate unless we have to keep that information for legitimate business or legal purposes.
To do so, please contact our Data Protection Officer using: firstname.lastname@example.org
Please email the Data Protection Officer at email@example.com.
Call 01865 782895 and ask for the Data Protection Officer.
The Data Protection Officer
Institute of Reproductive Sciences,
Oxford Business Park North,
Alec Issigonis Way,
Oxford OX4 2HW