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Privacy Policy

At TFP Medisch Centrum Kinderwens (MCK), we take the security of your personal information very seriously and strictly adhere to the rules of the data security laws.   Personal information is only collected on this website for technical and organizational purposes. Under no circumstances will this gathered data be sold to a third party.  This policy describes what information we collect, for what purposes and how we manage and process this data.   



Who we are:


“The Fertility Partnership Ltd” (“TFP”, “our”, “us” or “we”), a company registered in England and Wales (company number 08765580) whose registered office is at Institute of Reproductive Sciences, Oxford Business Park North, Oxford, OX4 2HW.


MCK Fertility Centre is the data controller and responsible for your personal data.


How to contact us: if you have any questions about our privacy policy, or on the information we hold, feel free contact us at:


The Data Protection Officer

Medisch Centrum Kinderwens Leiderdorp

Simon Smitweg 16

2353 GA Leiderdorp

 

Telephone: +31 71 581 23 00



1. External Links


Please note that this policy only applies to the company’s main web pages (i.e. those in www.tfp-fertility.com). We are not responsible for the privacy policies and practices of other websites and apps (even if you access them using links that we provide) and provide them solely for your information and convenience. Please check their policies before you submit any personal information; your disclosure of personal information to third party websites is at your own risk. Should we become aware of legal violations involving these external links, they will be immediately deleted.



2. Information we collect


Information we collect falls into one of two categories: 'voluntarily provided' information and 'automatically collected' information.


'Voluntarily provided' information refers to any information you knowingly and actively provide us when using our app and its associated services. On some parts of the website, such as our contact forms, you may be asked to voluntarily provide some limited personal information, such as your name, email address, and contact telephone number, in order to enable the provision of certain services (e.g. booking onto an open evening, organising a self-referral etc.).


'Automatically collected' information refers to any information automatically sent by your device in the course of accessing our app and its associated services.  We may also collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our webmasters. This is statistical data about our users’ browsing actions and patterns which does not identify any individual and allows us to ensure that content from our site is presented in the most effective manner for you and for your computer.


The TFP MCK Fertility Centre (and possibly other healthcare providers involved in your treatment) has access to the information contained in your patient record, which is necessary to facilitate optimal treatment. All nurses and physicians have a legally binding obligation of secrecy (professional secrecy).




3. Cookies


You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie policy.


Our website also uses the following third party links: LinkedIn, Facebook Pixel, Google Maps,  Google Tag Manager and Google AdWords for conversion tracking and optimising, target group re-targeting, dynamic ads to present visitors who have visited this website with advertising, and interactive maps when using the site. No user identifiable data is collected.


More information on the collection and use of the data by these sites as well as your rights can be found in their relevant data protection statements:







LinkedIn:





4. Your Personal Data


We will only process your personal data for the purposes outlined below and will always seek your explicit consent if there are any changes to our processing. If this is the case, your treating nurse or physician will inform you clearly regarding this.


That permission is not necessary if the data is used anonymously. This may be the case when using several registrations that are necessary for us to measure quality, compare test results and be held accountable to insurance providers and the government. It is not possible to trace anonymous data back to any living person.


We understand the importance of not gathering unnecessary or too many personal details and will only ask for that information which is necessary to facilitate your medical treatment at the MCK Fertility Centre and answer your questions.




5. We process your data under the following legal basis


Consent - where you have provided consent for us to use your information, to supply information about TFP, its services, activities, news and for marketing purposes. We will always ask for your consent before processing your personal data, and you can change or withdraw your consent at any time by contacting us using the details at the end of this policy. If you would like to withdraw your consent to which you previously opted in, you can also do so by contacting us either by telephone, post or email.


Provision of a Contract - to perform a contract with you to provide our treatment services, or supply you with requested information, for managing job application, members of staff and as contractors and sub-contractors.


Under a Legal Obligation – other laws and regulations require us to collect, use, or share information - which means we have a legal obligation to do so and do not have a choice. In this instance, examples include:


  • For medical insurance administration, your personal data will be linked to a ‘DOT registration’ (regulated units of medical care as demanded by your medical insurance provider). This allows us to declare treatments to your medical insurance provider.

  • to assist tax authorities, to prevent and detect fraud, for benefits and tax administration and as part of an appeal.

  • to fulfil our legal obligations under the relevant fertility laws/legislation when providing fertility treatment to patients.

  • to identify you when you contact us; and

  • to verify the accuracy of data that we hold about you.


In your Vital Interests - We may use your personal information without your consent if we consider it in your vital interests to do so. In other words, using your information in this way will prevent or reduce any potential harm to you.


Our Legitimate interests – TFP will have a legitimate interest for using your personal information when you make contact with us or request information from us, and this will be used until you become a patient of ours, when we have a legal obligation to process your information to provide patient services.

 

 


6. Your rights regarding your personal data


You have the right to ask us specifically what personal details we process. To that end, you can submit a request for a copy of the data we hold on you. We will then handle your request for information as soon as possible and respond in writing in four weeks, at the latest.


When you submit such a request to us, we will ask you to provide some personal details in order to verify your request.


In response to your request, we will inform you:


  • Whether the MCK Fertility Centre is using your personal data, and if so:

  • what data we hold;

  • the purposes of the data;

  • with whom we might share your information;

  • from whence the information came, if known.


If your records are not in our patient management system, we will inform you of this in writing and immediately delete all personal data you provided to us through the request form.


You can address your request for information to:


Medisch Centrum Kinderwens Leiderdorp

Simon Smitweg 16

2353 GA Leiderdorp




7. Where will your data be stored?


Your data will be stored in a scheduling and invoicing system, as well as in an electronic patient management system, which is a legal obligation, to facilitate our provision of high-quality medical treatment. In the electronic patient management system, the most pertinent medical information as well as data regarding treatments and examinations you’ve undergone will be stored. In addition to this, the electronic patient management system contains relevant data obtained from your general practitioner and/or data from (previous) treatments and examinations at other locations.




8. Online Events


For our online events we use the service provider edudip.com. Depending on the date selected, your data for registering for the online event will be used to organise the event as well as for statistical evaluation. We may contact you by telephone to obtain feedback following the event. If you do not wish to be contacted, please let us know. Your data will not be passed on to third parties. Registration for an event is not binding and does not automatically result in a legal transaction, and you can cancel your registration for a planned event via the link provided in the confirmation email. Your data will be deleted from the system after approximately 30 days . Edudip’s  privacy policy can be found at: www.edudip.com/de/datenschutz. 




9. Guestbook


All data you send us in the form on our website, except your personal contact details, will be published in the Guestbook, and stored for the purpose of processing your contact request. This data is only used for the unique identification of data records, for queries or for processing a request to withdraw consent, and securely stored until your withdrawal of consent.




10. Assessing the Quality of our Services


We also use your personal data for internal meetings aimed at quality improvement and to inform you personally on process related issues in order to improve your client experience.


Periodically we will send you surveys to measure your appreciation of our services. The answers you give will be used to improve the quality of our services. We use an external third party to conduct our yearly client satisfaction survey. We agreed a Data Processing Agreement (DPA) with this external third party and the data you provide during this survey will only be used for that purpose.




11. Transferring your data


You can ask the MCK Fertility Centre to transfer your personal data to another healthcare provider. We will then contact this healthcare provider and send your medical records to your new healthcare provider.




12. Objection


You can submit an objection by sending a letter to the abovementioned address (also see Section 16), addressed to the “Functionaris Gegevensbescherming van MC Kinderwens” (Data Protection Officer of the MCK Fertility Centre).


If you do this, the MCK Fertility Centre will not process any of your personal data, at least until there is a verdict on your objection.




13. Retention Periods


We are bound by lawful retention periods for healthcare, financial, insurance and employment records etc, and your personal data will be deleted after these retention periods are over.


In addition to this, we have set timelines for how long different kinds of data can be stored by us; after which your data will be deleted.


In principle, your medical data will not be stored longer than legally obliged. Only in exceedingly exceptional cases is it allowed to store your data for longer than that.




14. Amendments, Restrictions and Deletion


You can ask us to amend your personal details. For example, if you would prefer to receive mail or another (digital) type of correspondence from us at another address, you can request an amendment of this data. You can also request an amendment of any other personal/demographic changes. In addition to this, you can request we correct your data if it is incorrect or incomplete. We will endeavour to immediately amend your data.


If it is unclear whether your data is allowed to be used further in the activities of our services or if your data is incomplete, you can request that we restrict its usage of your data during that time. For example, if you no longer wish to be registered as a donor.


You can request an amendment or deletion of your data by contacting our administrative office and indicating that you intend for your data to be amended or deleted:


After submitting your request, you will receive a confirmation that the we are handling your request, and the steps we will take.





15. Complaints and requests


In addition to exercising your legal rights as mentioned above, you can submit a complaint or request for further information to the MCK Fertility Centre’s Data Protection Officer at any time if you have a complaint regarding the way your personal data has been handled or questions regarding either this privacy statement or the way we handle your personal data.


You also have the right to submit a complaint to the Personal Data Authority. More information on this can be found at the Authority’s website: 


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